Assistance services

Servis 24 provides the customers non-stop access to the wide range of assistance services throughout Europe.

The most often requested services are help with providing road service, or truck, bus or trailer towage or repair. Thanks to the contracts between the Europe Net Association and the truck, trailer or axle manufacturers, Service 24 is the sole assistance service provider in the Czech Republic and Slovakia for clients of the following brands: Iveco, MAN, Neoman, Irisbus, Karosa, Schmitz Cargobull, LDV, SAF, Thermo King, Krone, Temsa and Point-S.

Besides the above listed, Servis 24 offers the assistance services for cases of: ensuring financial guaranty, bringing the necessary cash to pay a fine, bail, or for example when you get the wrong fuel, using invalid fuel card or if you fill up at a gas station which does not accept your fuel card.

Scope of the provided assistance services

We provide the assistance services via our call centre 24/365 on the number +420 261 104 477. The scope of our assistance services is not limited by the state or region borders, and covers all of Europe including Russia. In the Czech Republic and Slovak, we cooperate directly with approx. 200 authorized or contractual services.

Spectrum of the assistance services includes:

  • Departure of the road service to the place of the vehicle break down location, diagnostics and repair on the location if allowed by the type of the defect and by the local valid regulations.
  • Vehicle towage to the closest  service qualified to remove the defect
  • Vehicle extrication in case of accident
  • Services of the tire service net
  • Delivery of cash for payment of fines or bail
  • Payment for provided services (filled in fuel)
  • Option to pay for the provided assistance services using the fuel cards Esso, Routex, Shell, UTA according to the specific fuel card.
  • Organizing accommodation for the drivers or a group of drivers
  • Storage of vehicles out of service
  • Interpreting the communication between the customer and the service during the intervention, and also later if necessary

The assistance services of such scope using the Europe Net are available to our customers in these European countries: Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Macedonia, Moldova, Montenegro, Nederland, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, and Turkey.